Return Policy

Returns & Refunds Policy

At the Celebrant Coaching and Training Academy, we want you to feel confident and supported from the moment you enrol. This page sets out clearly how returns, cancellations and refunds work for our online courses and digital products.

Faulty Products

If any product you purchase from us is faulty, for example course materials that don’t work as described or content that cannot be accessed due to a technical fault on our end, we will put this right. Please contact us and we will repair, replace or refund the faulty item as appropriate.

Outside of this, we do not offer returns or refunds simply because you’ve changed your mind, other than as set out below under your statutory cancellation rights and our money-back guarantee.

Your Right to Cancel (14 Days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase within 14 days of the date you buy your course, without giving a reason.

A few things to be aware of with digital courses:

  • If you ask us to give you access to your course materials straight away, and you then use that access during the 14 day period, you may lose some or all of your cancellation right once you’ve started accessing the content, or we may be entitled to deduct an amount reflecting what you’ve used.
  • To cancel within the 14 days, simply let us know in writing (an email is fine) that you wish to cancel.
  • Where you’re entitled to a refund under this right, we will process it within 14 days of being notified.

Money-Back Guarantee

We offer a money-back guarantee on our Funeral Celebrant and Wedding Celebrant courses, covering both the one-to-one and self-paced formats. This guarantee reflects our confidence in the training and is separate from your statutory cancellation right above.

To qualify for the money-back guarantee, you must:

  • Complete the full course, including all assignments, and
  • Genuinely believe, having done so, that the course did not represent value for money

If both of these apply, please get in touch and let us know. We’ll ask you to talk us through your experience of the course so we can understand what didn’t work for you, and we’ll process your refund from there.

The money-back guarantee does not apply if the course has not been completed in full, or if assignments have not been submitted.

How to Get in Touch

If you’d like to request a refund, report a fault, or simply have a question about this policy, please contact us at dinah@celebranttrainer.com and we’ll be glad to help.

Warmly, Dinah